Frequently Asked Questions
Everything you need to know about our handcrafted accessories.
What materials are used in your jewelry?
At The Brassworks, we use high-quality solid brass as our base, often finished with 14k gold plating or a protective anti-tarnish coating to ensure longevity and a premium feel.
How should I care for my brass pieces?
To maintain their shine, keep your accessories away from water, perfumes, and lotions. Clean gently with a soft microfiber cloth and store them in the provided airtight pouch when not in use.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Will your brass jewelry turn my skin green?
Our jewelry is sealed with a high-grade protective finish to prevent oxidation. However, everyone's skin chemistry is different; keeping the piece dry is the best way to prevent any reaction.