Returns & Exchanges
At The Brassworks, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer a 30-day return window for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original garment bags and include the packing slip to ensure a smooth processing experience at our warehouse.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects the items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing